Detalhes do anúncio

Emprego: Global Training Quality Lead (M/F)

em ManpowerGroup Portugal S.G.P.S. SA (ver perfil)
Localização Porto, Portugal
Data de publicação 5 Novembro, 2018
Função Call Center / Help Desk
Regime Full-time


We’re looking for an individual to join our team to take us to the next level in training and quality, who can help drive our T&Q strategy for 2018 and beyond, and use their knowledge and expertise to make sure we are applying best practise to our global operation. The Global Training & Quality Lead reports to our Global Delivery Project Executive and leads our team of quality leads, analysts and trainers across our locations.

Roles and Responsibilities

  • Senior interface with client stakeholders (LOB Quality and Training Leads, Vendor Management and Brand Managers) for strategic training and quality across the lines of businesses and locations.
  • Builds our T&Q team to be fit for purpose and regularly reviews T&TQ organisation, ensuring success planning and apprenticeships are in place.
  • Builds our overall account level Training & Quality strategy and manages this successfully with our T&TQ teams in each location and line of business/brand.
  • Ensures that we have the right people in place across our T&Q organisation within the team.
  • Creates governance and cadence to ensure execution of both our strategy and our commitments to our client.
  • Project manages any significant T&Q projects and initiatives to successful completion keeping all stakeholders updated regularly.


  • 5 years previous experience in a related discipline (may include owning a relevant qualification but must have work related experience)
  • Travel related experience (either personal or work-related) is desirable
  • Has worked with teams across multiple locations (including remote teams)
  • In possession of Six Sigma or similar certification and a track record in implementing projects
  • Has previously interacted with a client team at Director level and above
  • Self motivated, self driven, can work independently and can make recommendations to improve the business
  • Communicates effectively with own team, account team and client
  • Can travel as required to any of our locations (potentially once per quarter)

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