Detalhes do anúncio

Emprego: Operations Manager – French & English

em Webhelp Portugal (ver perfil)
Localização Lisboa, Portugal
Data de publicação 4 Janeiro, 2017
Função Call Center / Help Desk
Regime Full-time


Reporting to the Head of Project, the Operations Manager will be responsible for:

  • Analyze production indicators to identify drivers of improvement
  • Follow the margins/efficiency and implementation of action plans
  • Analyze capability forecasts and ensure optimal utilization of production positions Available
  • Ensure compliance with quality processes and standards
  • Monitoring turnover, absenteeism and supervisory rates on its activities and steering action plans required
  • Ensure the availability of the means of production (equipment, tools and, more generally, techniques)
  • Manage sets up
  • Contribute to the reception of the client and/or prospects during site visits
  • Animate, motivate and retain teams
  • Relay the company's strategy to its employees and communicate all the objectives of the Project




  • Academic Degree in Management or similar
  • Professional Experience of 3/5 years as Operations Manager acquired in the customer service sector
  • French and English Level: C1/C2
  • Experience in budget management/P&L/Operating Accounts
  • Strategic Vision
  • Excellent Leadership and communication Skills
  • Analysis and synthesis Skills
  • Decision Maker and goals/results oriented



If you want to be part of our Team, please send us your CV for the following email address:


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